Shipping policy
Australian Domestic Shipping = $10
International Shipping = $15
All orders are shipped from Brisbane, Australia.
Any questions? Get in touch at hello@kykthelabel.com
We aim to send out shipments every few days. All orders within Australia should arrive within 1 – 8 business days.
International shipping will depend upon our international and local carriers.
Yes! We currently ship everywhere!
If you refuse a shipment from us, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.
You are responsible for any import taxes, customs duties and fees levied by the destination country. In addition, when your package reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country.
If the order is a gift, the cost of the item will still be included on the customs form. We are required by customs authorities to declare the value of all packages.
Returns and exchanges
We want you to love your new KYK The Label purchase. But, if for some reason, you aren’t 100% satisfied, please mail us the KYK The Label item you wish to return within 14 days of receiving your delivery.
Please include the order number, reason for the return or item / size for exchange, if applicable. As we are a small company doing big things, we would love any feedback you might have!
To be eligible for a return or exchange, your items must be unworn, unwashed, undamaged, in their original packaging and in the same condition that you received them.
If more than 14 days have passed between the date you mail back the item you wish to return and the delivery of your order, we cannot accept your return.
Please send the unworn, unwashed, undamaged item in its original packaging to 34 Miami Crs, Pacific Heights, QLD, 4703
Once we have received your returned merchandise, we will email and let you know that we have received them and inspect the items. If approved, we will issue a refund or credit / exchange within approximately 48 hours.
Please allow for 10 business days to see returns reflected in your accuont. If you have any questions in the meantime, please email us at hello@kykthelabel.com